Uppdragsbeskrivning
Startdatum
2023-10-23
Slutdatum
2024-12-31
Omfattning
100%
Övergripande uppdragsbeskrivning
Our client is searching for an office based IT Support Technician to give the Internal IT support team the boost it needs to scale its support operations with the growth of the company.
The client boasts a dynamic distributed workforce that stretches the globe and uses primarily Apple devices with a mix of Windows and Linux laptops as well as various mobile devices. A wide range of SaaS solutions, that constantly evolve, help improve productivity and you’ll be at the forefront of supporting the user IT needs to ensure they are contributing to the company’s mission.
Your main responsibilities will be to help employees in their IT-bars, working in their ticketing system (Jira) solving tickets, monitoring their IT slack channel and helping users that way and doing back office tasks.
What you’ll do:
Provide exceptional customer service to the people working from home
Be the representative in their IT Bars and other support channels
Manage incoming requests and give personal and remote support on hardware and software problems to fellow employees
Maintain printers, meeting room technology and other IT related equipment in offices
Administration and support of i.e Google Workspace, JAMF and centralised user management (LDAP)
Collaborate closely with other teams to make sure alignment remains on a global scale within the IT Support area
Continuously work with updating support documentation
Participate in the onboarding for new employees
Support senior colleagues in preparations and execution of vendor engagements
On-call service will be included in the role
Participate in some IT support improvement initiatives
Skallkrav
Experience with Apple and Google products
1-2 years of experience working in a helpdesk environment
Experience in supporting macOS and Windows based systems and love to give personal, customer focused support to help solve technical problems
Familiar with client and software deployment solutions
Some experience of using Terminal
Communication and customer support skills, maintaining a professional demeanor at all levels of the business
Comfortable communicating both verbally and in writing in English since that is their company language
Börkrav
Experience of JIRA
2023-10-23
Slutdatum
2024-12-31
Omfattning
100%
Övergripande uppdragsbeskrivning
Our client is searching for an office based IT Support Technician to give the Internal IT support team the boost it needs to scale its support operations with the growth of the company.
The client boasts a dynamic distributed workforce that stretches the globe and uses primarily Apple devices with a mix of Windows and Linux laptops as well as various mobile devices. A wide range of SaaS solutions, that constantly evolve, help improve productivity and you’ll be at the forefront of supporting the user IT needs to ensure they are contributing to the company’s mission.
Your main responsibilities will be to help employees in their IT-bars, working in their ticketing system (Jira) solving tickets, monitoring their IT slack channel and helping users that way and doing back office tasks.
What you’ll do:
Provide exceptional customer service to the people working from home
Be the representative in their IT Bars and other support channels
Manage incoming requests and give personal and remote support on hardware and software problems to fellow employees
Maintain printers, meeting room technology and other IT related equipment in offices
Administration and support of i.e Google Workspace, JAMF and centralised user management (LDAP)
Collaborate closely with other teams to make sure alignment remains on a global scale within the IT Support area
Continuously work with updating support documentation
Participate in the onboarding for new employees
Support senior colleagues in preparations and execution of vendor engagements
On-call service will be included in the role
Participate in some IT support improvement initiatives
Skallkrav
Experience with Apple and Google products
1-2 years of experience working in a helpdesk environment
Experience in supporting macOS and Windows based systems and love to give personal, customer focused support to help solve technical problems
Familiar with client and software deployment solutions
Some experience of using Terminal
Communication and customer support skills, maintaining a professional demeanor at all levels of the business
Comfortable communicating both verbally and in writing in English since that is their company language
Börkrav
Experience of JIRA